Lorna Mitchell: Technical Communication
In this 1-day masterclass, you’ll gain skills and tactics on identifying the information to include for different audiences, understanding their motivations, and getting the message right whether it's a presentation, supporting documentation for a project, or a slack message.
The class is suitable for tech leads, senior developers and architects who need to convey complex technical ideas to a wide range of audiences inside & outside the business.
Below are some of the questions we’ll discuss in the class:
- What are my communication goals? - Focus on whether you are educating, convincing, or aiming for some other outcome.
- Who are the people in my audience? - Understand the context of the people you are communicating with, their technical level and familiarity with terminology.
- What is the most suitable format for my message? - Choose the right channel(s) to get your message across, written down, presented in a meeting, or conveyed over slack.
- How much scope is useful? - Giving enough context to be understood but keeping things short enough to digest
- What is the ideal structure for my message? - Communicating complex or technical ideas by identifying the most important points and arranging them into a coherent story. This is a key skill whether you are presenting on a big stage or writing an in-depth design review.
- How to ask for and use feedback? - Requesting the right sort of feedback, and putting it to good use as you iterate on your message and delivery.
- How to convey my message successfully using spoken communication? - Deep dive into the world of public speaking for internal and external engagements
- planning your talk and handling time limits
- techniques for vocal delivery, in-person or virtually
- effective use of visuals to support your points
- delivering smooth and informative technical demos
- How to convey my message successfully using written communication? - Techniques to help you write quickly and clearly so you can always get your message across
- how to approach different types of written content, including word counts
- configure your IDE for working with prose